IELTS High Score Vocabulary List

 ABANDON: To give up completely - abandoned the sinking ship.

Synonyms: relinquish, forgo, forsake

ACADEMIC: Pertaining to school; theoretical academic interests; an academic discussion, with

no practical implications.

Synonym: scholastic

ACCELERATE: - To quicken, speed tip - took an accelerated course in order to graduate early.

Synonym: expedite (adj. expeditious)

Antonym: retard

ADVERSITY: Misfortune - calm in the face of adversity.

Synonyms: affliction, mischance, reverses

AGGRESSIVE (noun: AGGRESSION. an unprovoked attack): self-assertive; attacking,

offensive - annoyed people by his aggressive attitude;

Synonyms: bumptious, officious, obtrusive

Antonyms: meek, humble, retiring, diffident

AMBIGUOUS: Uncertain, vague, capable of being inter- in more than one way - puzzled by the

ambiguous statement.

Synonyms: hazy, obscure, equivocal, dubious, nebulous

Antonyms: explicit, unquestionable

ANONYMOUS: Of unknown authorship-an anonymous publication.

APPREHENSIVE (verb: APPREHEND): Fearful - Being unprepared, John is apprehensive of

the examination.

ARTFUL: Sly; crafty - attained his mean objective by artful measures.

Synonyms: cunning, wily, adroit, ingenious, guileful

Antonyms: guileless, ingenuous, artless

ATHEIST: One who denies that God exists - The atheist declared, "There is no God."

Synonyms: infidel, agnostic, sceptic

ATTRIBUTE (verb): Assign -attributed his success to bard work.

Synonym: ascribe

(noun): An inherent quality -Generosity was his outstanding attribute.

AUTHENTIC: Genuine -proved to be an authentic document.

Synonyms: veritable, bona fide

Antonyms; apocryphal, counterfeit, spurious, bogus

BANTER: Good-natured teasing or ridicule-The two wits I exchanged banter, to the amusement

of the audience.

Synonyms: raillery, chaff

BIASED: Prejudiced - misled by a biased point of view.

Synonyms: bigoted, arbitrary, partial, partisan

Antonyms: disinterested, equitable

BIZARRE: Queer; unusual in appearance- bizarre clothes, outlandish in the extreme.

Synonyms: odd, fantastic, grotesque, eccentric

BOG: A swamp - sank into the spongy bog.

Synonyms: morass, fen, quagmire, mire

CANDID (noun: CANDOR): Frank, outspoken; impartial a candid reply that could hardly be

more forthright.

Synonyms: artless, ingenuous, unbiased

Antonyms: guileful, evasive

CHRONIC: Continuing a long time; habitual-a. chronic complaint, persisting for years.

Synonyms: persistent, unremitting, inveterate, incessant, constant

Antonyms: intermittent, sporadic, infrequent

CIVIL:

1. Of or having to do with citizens or the state - We I civil duties as well as civil

liberties.

2. Polite, courteous - answered in a civil fashion.

Synonyms: respectful, gracious

COALITION (verb: COALESCE): Alliance; merging of various units into one unit - three

parties forming a coalition to rule the country.

Synonyms: amalgamation, consolidation, fusion

COLLUSION: Working together secretly for an evil purpose - acted in collusion to overthrow

the government.

Synonyms: collaboration, conspiracy, conniving, machination

COMPATIBLE: Harmonious; able, to get along together parted company because they were not

compatible.

Synonyms: congruous, consistent

Antonyms: incongruous, discordant, incompatible

COMPENSATION: Payment for services - just compensation for his labor.

Synonyms: stipend, remuneration, recompense, emolument

COMPLACENT: Self-satisfied - looked on his own performance with a complacent smile.

Synonym: smug

CONDOLE (noun: CONDOLENCE): To express sympathy with another in sorrow, pain, or

misfortune - condoled with each other in their grief.

Synonyms: commiserate, show compassion, solace

CONDONE: To forgive or overlook (an offense) - condoned the deed, in view of the offender's

age.

Synonyms: extenuate, palliate, mitigate, gloss

CONSENSUS. General agreement - The consensus of the committee was that no action should

be taken.

Synonym: accord

COSMOPOLITAN (noun): One who is at home in all countries - A cosmopolitan can feel at

ease anywhere in the world.

(adj.): Free from local prejudices - a world-wide traveller, cosmopolitan in tastes and attitudes.

Synonyms: Catholic

Antonyms: parochial, provincial

CRASS: Coarse and stupid - displayed crass ignorance.

Synonym: gross

CREDIBLE: Worthy of belief - a credible story, true to life.

Antonym: incredible

CREDITABLE: Deserving or reflecting Credit or honour - applauded for his creditable

performance.

Synonyms: praiseworthy, meritorious, commendable

Antonyms: discreditable, infamous, opprobrious, ignominious

CURT: Rudely abrupt -offended by the curt response.

Synonyms: blunt, brusque, bluff

Antonyms: affable, civil

DELINQUENT (noun): An offender - found to be a delinquent by the court.

(adj.): Failing to fulfil an obligation - too many people who are delinquent in meeting their civic

duties.

Synonym: derelict

DEMEANOR: Behaviour; bearing - carrying himself with a proud demeanour.

Synonyms: deportment, mien

DENOUNCE (noun: DENUNCIATION): To speak against - denounced by the press as a traitor.

Synonyms: stigmatize, censure, reprehend, castigate

Antonyms: laud, eulogize

DEPRECIATE: To belittle or speak slightingly of - depreciated John's acting ability.

Synonyms: disparage, derogate (adj. derogatory)

Antonyms: enhance, magnify, extol, laud, eulogize

DEVIOUS:

(1) Winding; indirect - took a devious, rather than the direct way home.

Synonym: circuitous

(2) Straying from the right course - used devious means to attain his wicked ends.

Synonyms: crooked, erring

DEVOUT: Devoted to religious observances - devout in his regularity of attendance at worship.

Synonyms: pious, religious

Antonym: impious

DILEMMA: A situation calling for a choice between two equally difficult alternatives; hence, a

difficult or perplexing situation - faced with a dilemma defying solution.

Synonyms: predicament, quandary, plight

DISCRETE: Separate - two discrete issues, totally unrelated.

DISTRAUGHT: Mentally distressed; distracted - distraught by trials and tribulations.

Synonym: harassed

DIVERSE: (verb: DIVERSIFY; noun: DIVISIBILITY): Varied; different - two diverse

characters; one candid, the other insincere.

Synonym: multifarious

DIVULGE: To make public or reveal - refused to divulge his source of information.

Synonyms: disclose, impart

DYNAMIC: Forceful - possessed dynamic energy, tireless and powerful.

Synonym: energetic

Antonyms: static, inert, dormant, torpid, sluggish, quiescent

EDIFY: To instruct or uplift, particularly in morals or religion - a story that edifies the reader, as well as entertains him.

EJACULATE: To exclaim or utter suddenly - ejaculated cry of horror.

ENGENDER: To cause, produce, or stir up-an act that engendered good will.

ERRATIC: Irresponsible, eccentric; lacking a fixed purpose erratic behaviour, reflecting his

queer ideas.

EXCEPTIONABLE: Objectionable - exceptionable behaviour, universally criticized.

Synonyms: questionable, reprehensible, censurable

Antonym: laudable

EXEMPLARY (noun: EXEMPLAR): Serving as a model; commendable - exemplary conduct

approved by all.

Synonyms: illustrative, typical; praiseworthy, laudable

EXOTIC: Strange and foreign - an exotic costume imported from Asia.

EXPLOIT (verb): To use for one's selfish purpose – refugees exploited by unscrupulous

employers.

(noun): A brilliant deed - lauded for his exploits in science.

Synonym: feat

EXTINCT: No longer existing or active - the extinct dinosaur, alive only in history.

Synonym: defunct

Antonym: extant

FACADE: Front or face, especially of a building - a facade of marble.

FEASIBLE: Workable - a feasible plan, proved practical by - previous experience.

Antonym: impracticable

FETISH.

(1) Something that is believed to have magical powers - savages worshipping the fetish in a ceremonial dance.

Synonym: charm, talisman, amulet

(2) An object of unreasoning devotion and worship – Photography, begun as a hobby, became a

fetish.

FICTITIOUS: Unreal; made-up - used a fictitious name to avoid being recognized.

Synonym: fabricated

FLAUNT: Display or wave boastfully - flaunted the excellent report before his delighted

parents.

FLEETING: Passing swiftly -the fleeting hours of happiness

Synonyms: transitory, fugitive

FLUCTUATE: To waver from one course to another; to vary irregularly - his mood fluctuating

with every hour.

Synonyms: oscillate, vacillate, undulate, sway

FRUSTRATE: To prevent (the attainment of an object); to defeat or render ineffectual - His

scholastic progress was frustrated by a serious illness.

Synonyms: balk, thwart, foil, baffle, obstruct, discomfit

Antonym: abet

GARNISH: To trim or decorate - dishes garnished attractively with greens.

Synonyms: adorn, deck

GREGARIOUS: Habitually fond of associating in a company or herd - gregarious sheep; that

gregarious animal, man.

Antonyms: lone, aloof

HAIL: To greet - The crowd hailed the returning hero.

Synonyms: accost, salute

HOAX (noun): A trick or deception; a practical joke - played a hoax upon the credulous public.

Synonym: canard

(verb): To play a trick on; to deceive - He hoaxed the crowd completely with his disguise.

HYPOTHESIS: An assumption made for the sake of argument - worked from a fantastic

hypothesis.

Synonym: supposition

IDIOSYNCRASY: A. personal peculiarity - Wearing white was one of Whistler's

idiosyncrasies.

Synonyms: eccentricity, foible, mannerism, crotchet, aberration, quirk, singularity

IMMACULATE: Spotless; pure - an immaculate reputation.

Synonyms: undefiled, unsullied, unblemished, untarnished

Antonyms: defiled, sullied, blemished

IMMUNE (verb: IMMUNIZE): Exempt from; protected from - immune from taxation.

Synonym : unsusceptible

IMPECCABLE: Faultless - performed with impeccable skill.

Synonyms: consummate, irreproachable, unerring, infallible

Antonyms: culpable, fallible

IMPERVIOUS: Incapable of being penetrated - a mind impervious to new ideas.

Synonyms: impermeable, impenetrable

Antonyms: permeable, pervasive

IMPLICIT:

(1) Implied but not clearly expressed - an implicit agreement.

(2) Unquestioning - implicit confidence.

Synonyms: tacit, implied

Antonym: explicit

IMPORT (noun): Meaning; significance or importance - a matter of great import.

Synonyms: purport, moment, consequence

INCISIVE: Cutting, penetrating - incisive criticism.

Synonyms: sarcastic, mordant, trenchant, acute

INCREMENT: An increase - a salary increment.

Synonym: accrual

INDIGENOUS: Native - Rice is indigenous to China.

Synonyms: innate, inborn

INFERENCE: A conclusion reached by reasoning from data or premises - an inference drawn

from his remarks.

Synonyms: deduction, implication

INGENIOUS: Demonstrating originality, skill, or resourcefulness - an ingenious device.

Synonyms: dextrous, inventive, adroit

Antonyms: maladroit, gauche

INHIBIT: To check or hinder - inhibited his friend from a foolhardy course.

Synonyms: restrain, curb

Antonym: promote

INSTIGATE: To stir tip - instigated discontent among the soldiers.

Synonyms: foment, incite

INTEGRITY: Honesty, moral soundness - a man of proved integrity.

Synonyms: probity, uprightness, incorruptibility

JARGON: Confused, unintelligible, meaningless talk; special vocabulary used only by members

of a group or trade - Variety, a newspaper written in theatrical jargon.

Synonyms: gibberish, argot, cant

JEOPARDY: Danger - His life was in jeopardy.

Synonyms: hazard, peril

JUDICIOUS: Wise; using or exhibiting good judgment - a well-chosen plan, termed judicious by

all.

Synonyms: discreet, politic, discerning

LATENT: Hidden; present but not fully developed - latent talent that time will reveal.

Synonyms: dormant, quiescent, covert, potential

Antonyms: apparent, patent

LAVISH:

(1) Profuse or generous - lavish in praise.

Synonyms: ample, superabundant

(2) Given to extravagance - a lavish spender.

Synonyms: prodigal, munificent, magnanimous.

Antonyms: parsimonious, niggardly, frugal, penurious

LETHAL: Deadly - a lethal weapon.

Synonyms: mortal, fatal

LONGEVITY: Prolonged duration of life - a country remarkable for the longevity of its

inhabitants.

LOW: To bellow softly like cattle - the lowing herd in the meadow.

Synonym: moo

LUCID: Clear; transparent; easily understood - a lucid explanation of a difficult text.

Synonyms: pellucid, perspicuous, intelligible, limpid, luminous, translucent

Antonyms: abstruse, obscure

LUDICROUS: Ridiculous; producing laughter - a ludicrous remark that set them all to roaring.

Synonyms: mirthful, droll, comical, absurd

Antonyms: doleful, lugubrious, dismal.

Present vs Progressive vs Past Tense

 Present vs Progressive vs Past Tense

English Grammar Rules

Present Tense

We use the present tense:

1. For facts.

 A square has four equal sides.

 Copenhagen is the capital of Denmark. 

2. For repeated or regular actions in the present time period.

 Flights to Buenos Aires leave every thirty minutes.

 The bells of the town clock ring every hour.

3. For habits

 I brush my teeth every morning.

 He goes to the gym after work.

4. For things that are generally true in the present time period.

 Manchester United is the best team in European football at the moment.

 My friend lives in San Francisco.

We use the present tense when the beginning or ending of an action, event or condition is unknown or unimportant to the meaning of the sentence.

Progressive Tense

We use the present progressive tense:

1. When somebody is doing something at the moment.

 Carla is washing her hair.

 Christian is playing table-tennis.

2. When something is happening at the moment.

 It is snowing at the moment.

 The Christmas sales are happening as we speak.

3. To talk about something that is happening around the time of speaking but not 

necessarily at that exact moment.

 My brother is learning how to play the violin at school.

 Computers are becoming smaller and faster all the time.

A sentence in the Present Continuous indicates that the action, event or condition is ongoing. It 

is happening at this point in time and emphasizing the continuing nature of an act, event or 

condition.

Past Tense

The Past Tense is used:

1. To indicate that an action, event or condition has started and finished. It can be 

included with a time reference (for more information) or without.

 They went to the beach.

 Peter slept for ten hours.

2. To talk about something which was true in the past.

 Kyoto was the capital of Japan for 1100 years.

 Margaret Thatcher was the Prime Minister of Great Britain.

3. When we are talking about a particular time in the past.

 I visited Egypt in 2000.

 Marta spoke to her sister last night.

It can be included with a time reference (for more information) or without it.

Comparing the Tenses

A sentence in the Present Continuous indicates that the action, event or condition is ongoing. It 

is happening at this point in time and emphasizing the continuing nature of an act, event or 

condition.

A significant difference between the simple present tense and the Progressive Tense is:

We use the Simple Present Tense for things that are permanent

We use the Present Progressive for things that may change (are temporary).

Compare:

 Simon lives in Birmingham. (Permanent)

 Simon is living in Birmingham for six months. (Temporary)

 It rains a lot in winter (Permanent)

 It is raining outside (temporary)

Present I live in Chile Right now - Permanent 

Progressive I am living in Chile For the moment - Temporary

Past I lived in Chile Happened in the past (not now) 

Affirmative Negative Question 

Present I live in Peru. I don't live in Peru. Do you live in Peru? 

Progressive I'm living in Peru I'm not living in Peru. Are you living in Peru? 

Past I lived in Peru. I didn't live in Peru. Did you live in Peru?

Transitive and Intransitive Verbs

 Transitive and Intransitive Verbs

English Grammar Rules

Verbs in

Transitive verbs and Intransitive verbs.

TRANSITIVE VERBS

Transitive verbs require an object to complete their meaning.

Imagine that I say:

 I bought.

This sentence is incomplete. There is information that is missing.

You are probably wondering what I bought. (What did you buy Rob?)

Why is this sentence incomplete?

Because BOUGHT (the past of buy) is a transitive verb and a transitive verb needs an object 

after it to complete the sentence. The object after a transitive verb can be a noun or a pronoun.

 I bought a car.

Now the sentence is complete and we can understand it. We added the object “a car” after the 

verb.

Let’s look at some other examples.

If someone says:

 She likes. (incomplete - incorrect)

You probably think … She likes WHAT? (What does she like?)

Like is a transitive verb so we need an object after the verb.

 She likes chocolate. 

Now we know what she likes so this sentence is complete and correct.

 I invited Angelica.

You cannot just say I invited because the sentence is incomplete. The person who is listening 

would probably ask “Whom did you invite?” So we need an object (in this case a person) after 

the transitive verb invite.

 I cut my finger. 

You cannot just say I cut because the sentence is incomplete. The person who is listening 

would probably ask “Cut what?” 

Cut is a transitive verb because you need to cut something (an object, a thing).

 The man stole a bike.

We need to say WHAT the man stole in order to understand the sentence/situation. Steal (stole 

is the past tense of steal) is a transitive verb. The object in this sentence is the bike.

So we have seen that transitive verbs need an object after them.

This object receives the action of the verb.

Transitive verbs always ask “what?” or “whom?”

 What did you buy? – I bought a car.

 What did you cut? – I cut my finger.

 Whom did she invite? – I invited Angelica.

Subject + transitive verb + object

The same rules apply to phrasal verbs.

If someone says: “I’m looking for”

You would automatically think “Looking for what? Looking for whom?”

We need to add an object to make the sentence complete.

 I am looking for my passport.

My passport is the object (that you are looking for)

Transitive Verbs – Passive Form

Transitive verbs can have a passive form.

Active: Subject + transitive verb + object

Passive: Object + was/were + transitive verb (+ by subject) 

 Thieves stole his car. (active)

 His car was stolen. (passive)

 Thomas Edison invented the light bulb. (active)

 The light bulb was invented by Thomas Edison. (passive)

 They sold some books. (active)

 Some books were sold. (passive)

Example sentences using TRANSITIVE verbs

 We enjoyed the concert.

 I opened the door.

 She kicked the ball.

 He took me to a restaurant.

 I saw an accident.

 He copied my answer.

INTRANSITIVE VERBS

Intransitive verbs cannot have a direct object after them.

The subject is doing the action of the verb and nothing receives the action. An intransitive verb 

does not pass the action to an object.

 He arrived.

Here we cannot have an object after the intransitive verb arrive. 

You cannot “arrive something” (incorrect).

An intransitive verb expresses an action that is complete in itself and it doesn’t need an object to 

receive the action.

 The baby smiled.

Here we cannot have an object after the intransitive verb smiled. 

You cannot “smile something” (incorrect).

 The apple fell from the tree.

You cannot “fall something” so the verb is intransitive.

“From the tree” is not an object, it is an adverbial phrase ( = it acts like an adverb and tells us 

where it happened).

The same rules apply to intransitive phrasal verbs. You cannot have an object after an 

intransitive phrasal verb.

 I get up at 6 every morning.

Example sentences using INTRANSITIVE verbs

 We arrived around midday.

 She sneezed loudly.

 Your baby cries a lot.

 His grandfather died last year.

 The rain fell heavily.

 I was waiting but nothing happened.

 The jokes were not funny and nobody laughed.

 I walk to work every day.

 We sat on the bench.

 He stood in the corner.

 We waited but nobody came.

Verbs that are Transitive and Intransitive

Many verbs can be both transitive and intransitive.

They can be transitive in one sentence and intransitive in another sentence.

(These are called ambitransitive verbs)

 You have grown since I last saw you. (intransitive)

 You have grown a beard since I last saw you. (transitive)

Sometimes the meaning changes depending on whether the verb is transitive or intransitive

 He runs along the beach every morning (intransitive: run – the action/sport)

 He runs a small grocery store (transitive: run = manage)

 The plane will take off in five minutes. (intransitive: take off = to leave the ground and 

begin to fly)

 Please take off your shoes before entering the house. (transitive: take off = to remove 

something)

Example sentences of verbs that are both transitive and intransitive

(transitive) - (intransitive)

I stopped the car. – The car stopped. 

I broke my coffee mug. – My coffee mug broke.

The summer heat melted my ice cream. – My ice cream melted.

She speaks Arabic. – She speaks very quickly.

Mike is reading a book. – Mike is reading.

New Zealand won the match. – New Zealand won.

A good dictionary will tell you whether a verb is transitive (usually vt. or tr. next to the verb in 

dictionaries) or intransitive (vi. or intr.)

IELTS speaking questions with answers

 

IELTS speaking questions with answers

Firstly, although there are common topics that come up, they can all vary slightly, so if you give a learned response you may not answer the question. Also, examiners will be able to spot if you are using learned responses as you will not sound natural.

The following IELTS speaking questions with answers are based on part 1 of the test.

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Hometown

Where is your hometown?

My hometown's in Hanoi, which is the capital city of Vietnam. It's located in the north of the country, not really that far from the southern Chinese border.

Is there much to do in your hometown?

Oh yes, there's certainly lots to do there as it's a fairly big city. If you like going out in the evening there are a lot of good restaurants and bars. If you prefer cultural activities there are museums and art galleries. But if you like nature there are lots of other things outside of the city which are easy to reach.

What are the people like in your hometown?

They are mostly quite friendly, but as with most big cities everyone is often busy so it may seem as if they are not interested in speaking or having a chat. But if you live there you know that most people are quite happy to have a chat if they have time and will help you if needed.

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Studies

What are you studying at the moment?

I'm studying history at university. It's a four year course, and I started it three years ago, so I have just one year left. I'm enjoying it a lot so it will be sad to finish.

What do you like most about your studies?

We learn about many things from the past such as politics and wars, but I like learning about how people lived in the past the most. It's amazing to see how our lives have changed so much from the past up until now. In some ways our lives have got much easier now, but in other ways the simplicity of life in the past made people much happier. Learning about all that is fascinating.

What do you hope to do in the future when you have finished?

I'm not sure at the moment, but I may go into teaching. This is why I'm doing the IELTS, as I intend to carry on and do a Masters in a specific area of history. I'll probably decide for sure what to do when I have completed that.

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Work

What is your job?

I currently work as an office manager at a large marketing company. I've been in the job for about five years now. I'm usually assigned to work with a specific business in order to improve their sales through various marketing strategies.

Do you have to work with other people?

Oh yes, all the time. It's a big office and we all have to work as a team if we want to achieve results. I have colleagues I need to liaise with such as the graphic designers and I also have administration staff who work under me. And of course I also have to work alongside the companies that we provide marketing for. So yes, I definitely have to work with other people.

Do you think you will change jobs in the future?

Well, that's not something I'm thinking about at the moment as I really enjoy what I do and it's a really good company to work for. The pay is good and they have other good benefits such as flexi-time and end of year bonuses. But that said, change is always a good thing, so I can't see me being there forever. I'm sure I will change one day.

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Leisure time

What do you like to do in your free time?

I do quite a lot of sport actually. I play football mostly - on Wednesday nights and Sunday afternoon with a local team. I also play tennis and squash when I can but I don't really get the time to do them as well every week. I work quite hard at the moment, so I don't get a lot of free time unfortunately.

Have your leisure activities changed since you were a child?

Not a great deal actually. I used to love playing football when I was young as well - I played a lot at school. Though of course I did all the other things kids loved to do such as going out on bike rides after school and things.

Do you prefer to spend your free time alone or with other people?

It depends on my mood really. I think most people need some time on their own. Sometimes my work is quite stressful and I spend a lot of time there with others, so it's good to just get home and relax and read a book or something. But I get bored if I am alone too much so I like to go out and meet friends in the evening or play football.

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Trains

Do you like to travel by train?

Yes, I quite like them. If you are on a train you can relax and look out the window, read, use your lap top - it's all quite comfortable. On the bus it's more difficult to do those things because there is less space and the movement can make you travel sick too. The only problem with trains in my country is that they are often delayed or late. That can ruin your journey.

Where do you usually go by train?

It's usually on long trips across the country if I want to visit friends or I have an appointment somewhere. For short journeys around where I live or to work it's much easier to drive or take the bus. As I said before, you can do things such as read on the train so it's good for long journeys.

When was the last time you travelled by train?

Er....I'm not quite sure, let me think. It was a while ago now. I think the last time was last year when I went up to see some friends I had not seen for a while in the north of the country. Yes, that was it. It was a journey of about 3 hours and I had to change trains once during the journey. The first train was a bit crowded and noisy as I think there were people on there going to a football match, but it was an ok trip most of the way..

Time

Are you good at managing your time?

Actually I'd say I'm not too good! I don't really have a system in place to organize things. I know some people have an electronic organizer or use some device to plan what they are doing but I don't do that. But I always make sure I am on time for appointments and things like that, and I meet deadlines and get things done.

How do you manage your time?

As I said, I don't have any specific system in place to manage my time. For example, if I am at work and I have a lot of cases, I just go through them each day and decide which I need to tackle first. At work we do have an online diary which I guess I use, so in that sense I do manage my time to an extent.

When is it most important for you to manage your time?

I think it is probably when you are at work. When out of work, it's not really going to affect things too much, or at least only yourself, if you are late to meet friends or for an appointment, or if you are getting things done in your house. But at work, it will cause problems if you don't manage your time effectively because you could miss deadlines or miss appointments. You could lose your job. So at work is when it is most important to manage your time.

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Books

What kind of books do you like to read?

I mostly like to read biographies. I'm not sure why but it is interesting to read about people's real lives, especially when they have had interesting lives and have had to deal with many problems. I do read fiction as well, but I often find it difficult to get hold of a book that I really like. I also like reading about books to do with current affairs.

Do you read the same kind of books now that you read when you were a child?

Not really, no. Actually I didn't read that much when I was a child, but if I did it was mainly fiction books, such as fairy tales. Things like The Lion, The Witch, and the Wardrobe. Fantasy things.

When do you think is the best time to read?

I think any time is ok, but when I read I like to concentrate, so I can't read for a short time like on a bus ride like some people do. I like to put time aside to enjoy it. So if I have some free time at the weekend I might read for a few hours. And I nearly always read before I go to bed - this really helps me to sleep.

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Art Galleries

Are there many art galleries where you live?

No, not that I know of. I live in a small town so I don't think there are any, though we do have a few museums and other cultural institutions. In our capital city there are quite a few art galleries, however.

Did you like to go to art galleries when you were a child?

I've never been that interested in art to be honest, so not really. We were taken to one as part of a trip when I was at school. It has a lot of paintings from famous artists from our country. It was quite interesting to see I guess but I've not been to any since.

Should people have to pay to go to art galleries?

I think it depends really. If possible they should be free because if people do have to pay they are less likely to go and see it. But on the other hand these things cost money so a small fee may be necessary if it can keep the art gallery going and keep it open. Ideally though the government should pay for this as I believe this kind of thing is paid for by our taxes.

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Swimming

Can you swim?

Yes I can. I learnt at school when I was about 7 years old. Swimming lessons were compulsory at our school, like most schools I think.

Are there many places to swim near you?

Yes, there are a few public swimming pools. There is the main indoor one at a big sports complex in the center of town. There are also a couple of outdoor ones, but you can only use them in summer as it is too cold in winter. One is a big one in a park, the other is a much smaller one.

Do you think everyone should learn to swim?

Of course, I think it's very important. Firstly, you spend much of your life on holiday by water, for example, when you go to the beach on holiday, so you won't be able to enjoy yourself with your friends if you can't swim. Also, for safety reasons it's very important. You often hear about sad accidents involving young children so it's very important.

Listening Sample Task-2

Listening sample task – Multiple choice (to be used with IELTS Listening Recording 2)

PART 1 

Questions 9 and 10 

Choose the correct letter, A, B or C. 

9 Type of insurance chosen 

A Economy 

B Standard 

C Premium 

10 Customer wants goods delivered to 

A port 

B home 

C depot

Listening sample task – Multiple choice (to be used with IELTS Listening Recording 2)

Tapescript for IELTS Listening Recording 2 

(A customer has been arranging with a shipping agent to send a large box overseas. 

This is the last part of the conversation.) 

A OK right. Now obviously insurance is an important thing to consider and 

our companies are able to offer very good rates in a number of different 

all-inclusive packages. 

B Sorry, could you explain a bit more? 

A Yes, sorry, um. There’s really three rates according to quality of insurance 

cover – there’s the highest comprehensive cover which is Premium rate, 

then there’s standard rate and then there’s economy rate. That one will 

only cover the cost of the contents second hand. 

B Oh I’ve been stung before with economy insurance so I’ll go for the 

highest. 

A Mh’hm and can I just check would you want home delivery or to a local 

depot or would you want to pick it up at the nearest port? 

B The port’d be fine – I’ve got transport that end. 

A Fine and will you be paying by credit card? 

B Can I pay by cheque?

Listening sample task – Multiple choice (to be used with IELTS Listening Recording 2)

Answers: 

9 C

10 A

Listening Sample Task-1

Listening sample task – Form completion (to be used with IELTS Listening Recording 1)

PART 1 

Questions 1 – 8 

Complete the form below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer. 

PACKHAM’S SHIPPING AGENCY – customer quotation form 

 Name: Jacob 1 ………… 

Address to be collected from: 2 ………… College, Downlands Rd

 Town: Bristol

 Postcode: 3 ………… 

Size of container: 

Length: 1.5m 

Width: 4 ………… Height: 5 ………… 

Contents: clothes 

6 ………… 

7 ………… 

Total estimated value: 8 £………… 

Example 

Country of destination: ..........….. Kenya

Listening sample task – Form completion (to be used with IELTS Listening Recording 1)

Tapescript for IELTS Listening Recording 1 

You will hear a telephone conversation between a customer and an agent at a company

which ships large boxes overseas. 

A Good morning Packham’s Shipping Agents. Can I help you? 

B Oh yes, I’m ringing to make enquiries about sending a large box, a container, 

back home to Kenya from the UK. 

A Yes, of course. Would you like me to try and find some quotations for you? 

B Yes, that’d be great. Thank you. 

A Well first of all, I need a few details from you. 

B Fine. 

A Can I take your name? 

B It’s Jacob Mkere. 

A Can you spell your surname, please? 

B Yes, it’s M-K-E-R-E. 

A Is that ‘M’ for mother? 

B Yes. 

A Thank you, and you say that you will be sending the box to Kenya? 

B That’s right. 

A And where would you like the box picked up from? 

B From college, if possible. 

A Yes, of course. I’ll take down the address now. 

B It’s Westall College. 

A Is that W-E-S-T-A-L-L? 

B Yes, ... college. 

A Westall College. And where’s that?

Listening sample task – Form completion (to be used with IELTS Listening Recording 1)

B It’s Downlands Road, in Bristol. 

A Oh yes, I know it. And the postcode? 

B It’s BS8 9PU. 

A Right ... and I need to know the size. 

B Yes, I’ve measured it carefully and it’s 1.5m long ... 

A Right. 

B 0.75m wide ... 

A OK. 

B And it’s 0.5m high or deep. 

A Great. So I’ll calculate the volume in a moment and get some quotes for that. But 

first can you tell me, you know, very generally, what will be in the box? 

B Yes there’s mostly clothes. 

A OK. [writing down] 

B And there’s some books. 

A OK. Good. Um ... Anything else? 

B Yes, there’s also some toys. 

A OK and what is the total value, do you think, of the contents? 

B Well the main costs are the clothes and the books – they’ll be about £1500 but 

then the toys are about another two hundred – so I’d put down £1700.

Listening sample task – Form completion (to be used with IELTS Listening Recording 1)

Answers: 

1 Mkere

2 Westall

3 BS8 9PU

4 0.75 m/metre(s)/meter(s) (wide) / three(-)quarter(s) (of) (a) metre/meter (wide) / 

 ¾ m (wide) / 75 cm(s) (wide)

5 0.5 m/metre(s)/meter(s) (high/deep) / (a) half (a) metre/meter (high/deep) / 

 ½ m (high/deep) / 50 cm(s) (high/deep)

6 & 7 in either order

 (some) books 

 (some) toys

8 1,700

Words in brackets are optional - they are correct, but not necessary. Alternative answers are 

separated by a slash (/).

Band 8/9 IELTS Letters Writing

 

Band score 8/9 IELTS Letter Sample (Formal Letter)

You should spend about 20 minutes on this task.

You recently ordered a small item online but when it arrived it was unusable.

Write a letter to the company that sold you the item. In the letter:

•  give details about the order you made
•  explain what was wrong with the item
•  tell the company what you want them to do about it

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Band 8/9 Sample Answer:

Dear Sir or Madam,

Last Monday I ordered a cover for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it.

In relation to the specifics of the order, I purchased this leather cover through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with this letter.

The issue with the cover is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the cover supports the HTC Desire 12+ model and is an original leather product. So I’m sure this is a manufacturing flaw.

As a solution, and because I really like the design and look of the cover, I am hoping that you will agree to replace it with a new and genuine one for free. Otherwise, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to this within a week.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

John Smith

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Band score 8/9 IELTS Letter Sample (Informal Letter)

You should spend about 20 minutes on this task.

A friend has agreed to look after your house and pet while you are on holiday.

Write a letter to your friend. In your letter:

•  give contact details for when you are away
•  give instructions on how to care for your pet
•  describe other household duties

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ............,

Band 8/9 Sample Answer:

Dear Cynthia,

Thank you for agreeing to house-sit for me. If you need to contact me while I'm away, I’ll be staying at The Merrion Hotel, Merrion Square in Dublin. If it’s urgent, however, please call me on my mobile phone, which I’ll keep with me at all times. I’ve written the numbers on a sticky note which I’ve left on the fridge.

My cat needs to be fed twice daily -morning and evening. So each morning and evening put a handful of cat food in his dish and fresh water in his water pot. You will find the food in a jar in the kitchen cupboard. Please check throughout the day to make sure he drinks plenty of fresh water. You can give him a small bowl of milk in the evening but do it every other day.

I would like you to water my plants, too. The indoor ones in the lounge only need water twice a week but the plants on the balcony need to be watered daily except on rainy days. Finally, for security, please lock the door and shut the windows before you go to bed. Also, clear my mailbox every day and keep the outside lights on at night.

I look forward to seeing you on my return.

Warm wishes,

Donna 

---

Band score 8/9 IELTS Letter Sample (Semi-formal Letter)

You should spend about 20 minutes on this task.

Your neighbours have recently written to you to complain about the noise from your houseflat.

Write a letter to your neighbours. In your letter,

•  explain the reason for the noise
•  apologise for the noise
•  describe what action you will take

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ............,

Band 8/9 Sample Answer:

Dear Mr and Mrs Williams,

I am writing in regards to the complaint I have received from you recently. My sincere apology for the inconvenience and problem caused due to my actions and I assure you that I will be more careful in the future about it.

I started learning the piano recently. As you may know, I work full-time and the only free time I am able to dedicate to my classes is weekends. I have hired a piano teacher to teach me during the weekends and I am sorry that the noise reached your flat.

I am sorry about the inconvenience I caused to you and Mrs Williamds. I did not expect the sound of my piano to be so loud and reach your rooms. I totally understand your position and request you to accept my sincere apologies.

As a solution, I have decided that I will continue my piano classes at my tutor's house instead of mine. This way I would be able to continue my practice and not disrupt you.

I hope this unpleasant situation hasn’t hurt our friendship.

Yours sincerely,

Alfred Harris

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Apply these tips to ensure the band score 8/9 in your GT IELTS Letter writing.

Tips 1: Identify the type of letter you need to write. An IELTS letter can be either a formal, semi-formal or Informal.

You write a formal letter to a person or company you DO NOT know and in a formal situation like complaining about a product or applying for a job. In such a situation you do not have someone's name to address to. You write Dear Sir or Madam, to address the person you are writing to.

Situations when you write a formal letter:

1. Apply for a job/ Resign from a job.
2. Complaint about a product/ service.  
3. Request some sort of information.
4. Book an event.
5. Make a suggestion or recommendation.
6. Apply for a course.

You write a semi-formal letter to a person you know about and have met before. However, this person is not close to you and you address him/her with her second name. The tone and expressions should be formal and you usually write such letters to a neighbour, your landlord/landlady or to a colleague or professor in the university.

In such a situation, you have someone's name to address to. You write 'Dear Mr/ Mrs/ Ms/ Miss ............,' [the dots would be replaced by the second name of the person] to address the person you are writing to.

Situations when you write a semi-formal letter:
 
1. A letter to a neighbour.
2. A letter to your landlord/landlady.
3. A letter to a colleague in the office.
4. A letter to the professor at your college/university.  

You write an informal letter to a friend. You might want to invite your friend to visit you, thank him for something, congratulate her, apologize to him, suggest her something and for all such situations, you write an informal letter. In short, any letter to a friend is an informal letter and you can use some phrasal verbs, idioms, non-offensive slangs, and informal tones to finish your letter.  

In such a situation, you use your friend's first name to address him/her. You write 'Dear ............,' [dots would be replaced by your friend's first name] to start your letter.

Time saver: Apart from identifying the purpose of the letter and then determining what type of letter it is (i.g. formal/ semi-formal or informal) you can look at the question and observe the line:

Begin your letter as follows:

Dear Sir or Madam,

If it includes "Dear Sir or Madam", then it is a formal letter. If it is "Dear ............," and you need to write to a friend, it is an informal letter. Otherwise, it would be a semi-formal letter.   

Tips 2: NEVER write any addresses as the IELTS Letter Writing Instruction forbids you to do so.

Tips 3: You can use your own name or an imaginary name. However, write your first name when it's an informal letter and your full name when it's a formal or semi-formal letter.

Tips 4: You do not need to write the date or recipient's address in your letter.

Tips 5: Write at least 150 words. If your letter contains fewer than 150 words, you will lose marks.

Tips 6: Open and close your letter accurately. The opening of the letter is the salutation (Dear Sir or Madam, Dear John, Dear Mr Smith etc) and the closing of the letter is the signature (Yours faithfully, Yours sincerely, Warm wishes etc). Look at the following guidelines to carefully begin and close your letter:

Letter Type                    Begining                                                               Ending
Formal                      Dear Sir or Madam,                                         Yours faithfully,      
Semi-formal               Dear Mr ... (the person's second name)         Yours sincerely,
Informal                    Dear ... (your friend's first name)                     Warm wishes,

DO NOT miss out the comma (,) after the Dear ........, and after the closing statement (i.e. Yours sincerely, ).

Tips 7: Starting the letter perfectly is vital in getting a high band score. This is where you attract your reader/examiner and make or break your score. The starting paragraph should clearly state why you are writing the letter.

If you are writing a formal/ semi-formal letter, shoot right away and clearly state the reason for your letter (i.e. why you are writing). Some of the following expressions might help you do so.  

Beginning a formal/semi-formal letter:

I am writing to inquire/enquire about .............
I am writing to inform you that .............
I am writing in connection with .............
I am writing regarding the .............
I am writing in regards to the .............
I am writing to draw your attention to .............

When we write to a person we do not know, we do not want to waste their time by writing unnecessary information and exchanging personal greetings. Instead, we want to get to the point directly.

If it's an informal letter, you should first use some ice-breaking expressions (at least one expression or sentence) like we do in our real life. For instance, even if we want to borrow some money from a friend and that's the sole purpose of meeting a friend, we would start with 'Hi/ Hello, how are you? How are your family?' and then discuss the possibility of lending some money.

When writing an informal letter, some of the following expressions might help you begin your letter:   

Beginning an informal letter:

I hope all is well.
I hope you are well/fine. 
How are you? I hope you are healthy and happy.  
It was nice to hear from you.
It’s been ages since I’ve heard from you.
It is a pleasure to be in touch with you again.
I hope you and your family are all well.
It was a delight to see you in .............
I hope you enjoyed your trip to .............
How have you been? It's been a long since we last met each other.

Tips 8: Use formal/standard expressions in a formal letter. You can use some informal expressions in an informal letter (intended to a friend) but you should never use an informal expression in a formal letter.

Following are some standard expressions as well as their informal versions that you should use in your letter based on the type of letter you are writing:

Informal: I'm writing to let you know that ...
Formal: I am writing to draw your attention to ...

Informal: I'm sorry for any trouble ...
Formal: I apologise for any inconvenience caused ...

Informal: I'm very sorry for ...  
Formal: My sincere apology for ...

Formal: I'm very sorry ...
Informal: Please accept our sincere apologies ...

Informal: You don’t mind …ing (…) (for me), do you?
Formal: I would appreciate if you could ...

Informal: Could you please ...
Formal: I would be grateful if you please ...

Informal: Would it be possible for you to ...?
Formal: I would be most grateful if you would ...

Informal: I’m rather annoyed with ...
Formal: I am writing to express my dissatisfaction with ...

Informal: I am not happy with ...
Formal: I find it most unsatisfactory that ...

Informal: Just give me a call if you have any questions ...
Formal: If you require any further information, please don’t hesitate to contact me... or, Please feel free to contact me if you have further questions ...  

Tips 9: Use formal words in a semi-formal/formal letter while informal versions are accepted in an informal letter.

Informal:              Formal:
Buy                      Purchase
Answer                Respond
At first                 Initially
Enough               Sufficient
A lot  of               Many/ Much/ Numerous
Need                   Require
Right away          Immediately
Try                        Attempt
Ask for                 Request
Also                      Moreover
That's why           Therefore
Better                  Superior  
Old                       Elderly
Cheap                  Inexpensive
Costly                  Expensive
Next                     Subsequently
Tell                       Inform
Leave                  Depart
Wrong                  Incorrect
Fix                        Repair
Live                      Reside
Home                   Residence
Start                    Commence/ Begin
Whole                  Entire
Get                       Acquire / Obtain
Watch                  Observe

Tips 10: Make sure your handwriting is clear, legible and NOT hard to follow. Yes, your handwriting still matters in this era of technology - especially if you are going to take IELTS. You need to write your letter with a pen or pencil on paper. If the reader/examiner has a hard time reading your sentences, you can't expect a higher band score.

Tips 11: Use correct spelling. If you want to get band score 9 in writing, you can't afford to make any spelling mistakes. Contrary to common belief, a single spelling mistake can hurt your band score heavily. One effective way to improve your spelling is writing without the help of any spell checker and then correcting the mistakes.

Tips 12: Use punctuations correctly. Yes, an incorrectly used punctuation mark is as bad as spelling mistakes and sometimes worse!

Tips 13: Use the correct grammar. Not to mention, any grammatical mistake will hinder you from getting a band score of 8 or 9. You should use a variety of sentence structures (simple, compound, and complex sentences) to express your mastery in grammar and writing style. You can get a band score of 5 to 6 by not writing a variety of sentence structures but not more than 7.

Tips 14: Use correct paragraphing and do not write the entire letter in a single paragraph. Your letter usually should have the following paragraphs:

Salutation &
Introduction (First Paragraph: clearly state why you are writing the letter).

2nd Paragraph (details of the problem/ giving more information/ Asking for something in details etc based on the letter requirement).

3rd Paragraph (details of the solution/ actions/ giving extra details).

Closing sentence + Signature (i.e. Yours faithfully and so on)
+ Your name.  

Maintain at least a line break or two between these paragraphs. Alternatively, you can right indent these paragraphs. Some teachers prefer both the line break and the right indent style. This also improves the readability of your letter.

Tips 15:  Respond to all the three bulleted points in full. IELTS letters generally come with three bullet points that instruct what you should include in your letter. Being able to respond to all these three bulleted points would ensure a higher band score. For example, you might be asked to write a letter to the municipal authority to complain about the damaged road in front of your house. Then the second instruction would be -

"In your letter:

• introduce yourself
• explain the condition of the road
• and suggest what they should do"

You should cover all the three expected bullet points to efficiently write your letter. Some suggest using separate paragraphs for each of these bulleted points. However, you can mix two (NEVER more than two) to write a paragraph.

Ideally, each paragraph should NOT be less than 40 words and more than 80 words.

Use a topic sentence or expression that clearly states what this paragraph is going to describe. For instance, the expression, "In relation to the problems with the room ......": in a letter distinctly denotes that you are going to tell about the problems you are having in the room you live in. Similarly, the expression "As a solution and since I really like the location of the flat" refers that you are going to propose a solution in this paragraph.
 

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More Band score 8/9 IELTS Letter Samples

(Formal Letter)

You should spend about 20 minutes on this task.

You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport.

Write a letter to your local newspaper. In your letter

• explain where you live
• describe the problem
• give reasons why you do not want this development

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Band 8/9 Sample Answer:

Dear Sir or Madam,

I am writing with regard to an article published in your newspaper on 18th October that outlined the local administration's plan to make the local airport bigger and add more flights to the schedule. I believe if this plan is carried out, the problems which local residents already face would be aggravated.

My house is located within 15 minutes walk from the airport and life here is already tough due to frequent flights, noise created from those flights and traffic congestion as an indirect result.

The low-flying aeroplanes are utterly noisy and disruptive. They create harsh noise and we have a hard time concentrating on our work or sleep peacefully at night. Sadly, I often woke up by the late-night flights and many children and elderly citizens in our area are suffering from high-stress levels, tinnitus, hearing loss, sleep disturbances, and other harmful effects.

I am afraid that the expansion of the airport would reduce the area for the playground and a park which is under construction near the airport. The traffic condition would deteriorate with more people using the airport and that would decline the standard of living in this area.

Considering all the negative consequences, I strongly disagree with the plan to expand the airport area and increase the flight number. I would really appreciate if you could possibly write an article about the problems this initiative is likely to cause.

Thank you in advance.

Yours faithfully,

Andrew Heywood

 

(Informal Letter)

You should spend about 20 minutes on this task.

You have recently moved to a different house.

Write a letter to an English speaking friend. In your letter

• explain why you have moved
• describe the new house
• invite your friend to come and visit

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ............,

Band 8/9 Sample Answer:

Dear Maggi,

I am writing to let you know that finally, we have moved to a bigger house! We just could not go on living in the two-bedroom apartment now that the children are growing up and we need more space for indoor activities. So we started looking and finally, here we are in our new home.

I'm sure you'll love it. We have three bedrooms now and two balconies. The house comes with spacious bathrooms and a modern kitchen. The kids are happy because there is more space with the big living room and the garden outside. But James is perhaps the happiest of all because this house is near to his office.

Why don't you come round this weekend and see what you think of our new place? We would all love to see you and if the weather is good we can have a barbecue party in the garden.

Our new address and phone number are below, so give us a call and let us know when to expect you.

Lots of love,

Emma

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How to write a band 9 letter:

Let's take a look at what a band 9 Letter/GT Writing Task 1 Answer looks like:

(Formal Letter - Band score 9 level)

You recently ordered a small item online but when it arrived it was unusable.

Write a letter to the company that sold you the item:

•  give details about the order you made
•  explain what was wrong with the item
•   tell the company what you want them to do about it

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

 

Model Answer (Band 9)

Dear Sir or Madam,

Two weeks ago, I ordered a cover for my iPhone 11 Pro from your online store. I was excited when it arrived but very disappointed to find that the product was poorly produced and unusable. I am hoping you will replace it.

In relation to the specifics of the order, I purchased this leather phone case through your website called "iPhone Zone" on September 18th using my Credit Card. The order number is UE#158745 and I am attaching a copy of my receipt.

The issue with the cover is that it does not hold the phone securely inside and has some scratch mark on it. The picture of the item on your website clearly shows that it is black colour iPhone 11 Pro cover, but in reality, it is not made for this model. So I’m sure this is either a manufacturing flaw or was mistakenly shipped to my address.

As a solution, and because I really like the cover I ordered, I am hoping that you will agree to send me another one for free. Otherwise, I would like a full refund and I will be contacting by Bank complaints if I do not hear back from you in regards to this within a week.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

James Harrold

 

This letter is band 9 because:

This letter sample fully satisfies the "Task Achievement" criteria. It fully satisfies all the requirements of the task. The letter question asks to -

1.   "give details about the order you made", - and the letter expresses when the order was made, what was ordered, how the payment was made, order number, and it even mentions that the receipt was attached to the letter as a reference.

     "explain what was wrong with the item" - and the letter explains pretty clearly what was wrong with the item ordered.

     And for "tell the company what you want them to do about it", the letter gives a precise idea of what the writer expects the company and do and what he/she will do if the company fails to respond or take action.

Overall, the letter sample clearly presents a fully developed response and achieve the task's objectives.

2.    "Coherence and Cohesion" was perfectly maintained in the letter. The paragraphs were presented perfectly and no mistakes were made while answering the different points of the bullet point questions. The letter answer was developed logically and it followed the structure: Salutation + Introduction + three paragraphs to answer questioned asked in three bullet points + Signing off. Moreover, the "introduction" section was pretty cleverly written as it expresses why the letter was written, what was the problem, and what to do about it. Pretty neat!

3.    The letter shows a good range of lexical resource of the writer.  It proves that the writer of the letter uses a wide range of vocabulary with very natural and sophisticated control of lexical features. Some of such vocabularies are - excited, disappointed, poorly produced, purchase (not buy), manufacturing flaw, mistakenly shipped - no difficult or tough words but yet relevant to the issues addressed in the letter.

4.    "Grammatical Range and Accuracy" was also pretty precisely maintained and sentences that the writer wrote had no major mistakes.

...................